ATTENTION: Recently, there has been an alarming general issue with MTN Nigeria not delivering SMS to some MTN mobile phone numbers. This issue is as a result of the introduction of the Do-Not-Disturb (DND) service by MTN Nigeria which allows MTN customers to opt out of receiving promotional messages for 3rd Party services (Bulk SMS, VAS promos, etc.)
What are the main features of DND?
The service will feature the following:
- Fully Blocked mode allowing customers to Opt Out totally from receiving promotional messages via SMS and IVR.
- Partially Blocked mode allowing customers to filter service categories for promotional messages they wish to receive. Any category not selected is blocked.
How much does DND cost?
The service is free to customers.
How to activate DND
A customer will be able to perform the following DND activities via SMS
- View Status
- Activate full blocking
- Activate partial blocking
- Opt out of DND
Simply text HELP to the short code 2442 to find out more
- The following SMS keywords can be used to set your DND preference.
STOP: To stop all SMS and IVR messages
ALLOW: To receive all SMS and IVR messages
SMS 1: To receive Banking / Insurance/ Financial Products SMS
SMS 2: To receive Real Estate SMS and IVR messages
SMS 3: To receive Education SMS and IVR messages
SMS 4: To receive Health SMS and IVR messages
SMS 5: To receive Consumer goods & Automobiles SMS and IVR messages
SMS6: To receive Communication/Broadcasting/Entertainment/IT SMS and IVR messages
SMS 7: To receive Tourism & Leisure SMS and IVR messages
SMS 8: To receive Sport SMS and IVR messages
SMS 9: To receive Religion SMS and IVR messages
STATUS: To check your DND status
How to Deactivate DND
To opt out of the service, you will need to text the word "ALLOW" to the short code 2442. To opt-out is free.
How to check status
To check status, you will need to text the key word STATUS to 2442
Are promotional messages for MTN services included in DND?
NO. DND service will only be introduced for 3rd party services e.g. VAS, Bulk SMS etc.
Nevertheless, we (appwebSMS.com Team) have been working very hard directly with MTN Nigeria to see that this issue is been resolved as soon as possible. Although, SMS are been delivered to some MTN mobile phone numbers, it's not yet reliable with some phone numbers. We will let you know when this issue is totally resolved.
We apologise for the inconveniences this might have cause you and thank you for making your best choice!